Printer Error Codes: Pesky Obstacles with Essential Benefits

Posted by David Coatney on


As the operator of a reliable label printer with high quality printing capabilities, you have probably encountered a time when an error code appears on the screen, and the printer abruptly halts or doesn’t initiate printing. Though errors occur from time to time, leading to frustration and uncertainty, these pesky codes play a crucial role in the printing process for several reasons.

  1. Diagnostic Tool: Error codes serve as diagnostic tools to identify specific issues within the printing system. When an error occurs, the printer generates a code that provides information about the nature of the problem. This allows users or technicians to quickly pinpoint the source of the issue.
  2. Troubleshooting: Error codes help users troubleshoot problems more efficiently. By referencing the error code, users can consult the printer's manual or online resources to find specific steps for resolving the issue. This can save time and effort compared to trying to diagnose the problem without clear guidance.
  3. Preventive Maintenance: Some error codes indicate potential problems before they escalate into major issues. By addressing these errors promptly, users can prevent downtime and avoid more significant disruptions to the printing process. Regularly monitoring and addressing error codes can contribute to the overall health and longevity of the printer.
  4. Minimize Downtime: Error codes help minimize downtime by providing clear indicators of what needs to be addressed. Instead of halting the printing process indefinitely, users can take targeted actions to resolve the issue and resume printing as quickly as possible. This is particularly important in environments where printing operations are time-sensitive.
  5. Enhanced User Experience: Clear error messages and codes contribute to a better user experience. Instead of being left in the dark about what went wrong, users are provided with specific information that empowers them to take action. This reduces frustration and confusion, ultimately leading to smoother printing operations.
  6. Remote Troubleshooting: In some cases, error codes can be transmitted remotely to technical support teams or service providers. This enables remote troubleshooting, where experts can analyze the error code and guide users through the resolution process without physically inspecting the printer. Remote troubleshooting can save both time and resources, particularly for businesses with multiple locations or decentralized printing setups.

Understanding these error codes can help troubleshoot issues efficiently. While specific error codes can vary slightly depending on the printer model and firmware version, below you will find common error codes and resolutions that Mediajet has managed while operating our Epson ColorWorks C4000, C6000, and C6500 inkjet printers.

  1. Error Code 0002: This error typically indicates a paper jam. Check the printer for any paper jams, remove any obstructions, and then restart the printer.
  2. Error Code 0003: This code often indicates that the printer cover is open. Ensure that all covers are securely closed before attempting to print.
  3. Error Code 0004: This error suggests a cutter jam. Check the cutter area for any obstructions or jams, clear them if present, and then restart the printer.
  4. Error Code 0008: This error might indicate that the paper roll is not loaded correctly. Ensure that the paper roll is loaded properly and that there are no obstructions blocking the paper path.
  5. Error Code 0010: This error typically indicates a communication error between the printer and the computer or other connected devices. Check the connections and ensure that the printer is properly connected to the computer or network.
  6. Error Code 0012: This error suggests that the printer's firmware needs to be updated. Refer to the printer's user manual or Epson's support website for instructions on updating the firmware.
  7. Error Code 0013: This error often indicates that the print head temperature is too high. Allow the printer to cool down for a while before attempting to print again.
  8. Error Code 0014: This error suggests that the print head temperature is too low. Ensure that the printer is operating in a suitable environment temperature and allow it to warm up if necessary.
  9. Error Code 0016: This error typically indicates a problem with the ink cartridges. Check that the ink cartridges are installed correctly and are not empty. Replace any empty or faulty cartridges.
  10. Error Code 0017: This error suggests that the ink cartridge cover is open. Ensure that the cover is securely closed.
  11. Error Code 0018: This error indicates that the ink cartridge is not installed correctly. Reinstall the ink cartridge properly.
  12. Error Code 0019: This error might indicate that the ink cartridge is incompatible or not recognized by the printer. Use only genuine Epson ink cartridges that are compatible with your printer model.

Overall, error codes are essential for effectively managing and maintaining your printing equipment. They provide valuable insights into the health of the printing system, facilitate timely troubleshooting, and contribute to a smoother printing experience for users.

If you find yourself struggling to manage a printer error and need specific troubleshooting steps, you can refer to the printer's user manual, contact Epson's customer support resources, 562-276-1314, or contact Mediajet, email or call, 904-222-6840. We are your Epson ColorWorks solution specialist.

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